At Pamper Hamper Gifts, we pride ourselves on our ability to deliver the best quality gift hampers quickly and efficiently. We always endeavour to deliver your hampers as close to your requested delivery date as possible. If your order is not delivered on your requested delivery date, we are unable to cancel your order or credit your transaction.
If you have any further questions, queries or concerns, please feel free to call us on 1300 038 490 (+61 2 8188 1866 if calling from outside Australia) or email us at email@example.com. We will respond as quickly as possible.
DELIVERY AUSTRALIA WIDE
Pamper Hamper Gifts deliver gift hampers Australia-wide with our partner courier. Our chosen courier partners has a proven and efficient delivery record, excellent traceability and fantastic customer service.
Pamper Hamper Gifts offers standard delivery and express delivery across Australia as well as Same Day Deliveries in the Sydney Metro area.
Same Day Delivery
This service is only available in the Sydney Metro area. Orders placed before 10am will be delivered that day if requested or on the date specified. This service is not available on weekends or public holidays.
Free EXPRESS Delivery
If your order is placed before 11:30am Monday to Friday, your order will be dispatched on that business day (if your order is placed over the weekend or public holiday, your order will be dispatched on the next business day).
Please allow an additional 2 business days for deliveries to remote or rural areas across Australia.
You may place your order in advance of your required delivery date. You may state a future preferred delivery date in our "delivery instructions" at the checkout when ordering online. Please place your order early to avoid any disappointment and to give us the opportunity to ensure that you hamper arrives on or before your preferred delivery date.
Please note, our couriers are UNABLE to call recipients prior to or upon delivery.
If the hamper does not contain alcohol, we give our courier the authority to leave the parcels if the recipient is not home. This only happens when the courier deems this to be safe. If a successful delivery cannot be made, and the parcel cannot be left, the courier will leave a calling card for the recipient to collect their hamper from their local post office.
All of our hampers are delivered with a reliable and efficient courier service.
All Express deliveries are made from Monday to Friday between 9:00am and 5:00pm. Our Express Couriers are unable to deliver on Weekends or Public Holidays.
COST OF DELIVERY
SYDNEY METRO - SAME DAY DELIVERY
For Sydney Metro Same Day Delivery, the cost is a flat rate of $25.95 (including GST).
If your order is placed before 10:00am Monday to Friday, your hamper will be delivered the same afternoon to Sydney Metropolitan Suburbs. As a guide, these suburbs are within a 20km radius of the Sydney CBD. This is provided that all information is correct and the recipient is available to receive the delivery.
EXPRESS DELIVERY - FREE AUSTRALIA WIDE
All EXPRESS Delivery orders are sent with Star Track's fastest available service.
DELIVERIES TO PO BOX ADDRESSES
We are able to deliver to PO Box addresses, parcel lockers and Registered Mail Bags (RMBs).
INCORRECT ADDRESS PROVIDED
Where the order contains an incorrect shipping address and the gift has already been dispatched, there is a fee of $16.95 to get the hamper redirected to the correct address.
DELIVERY TIME ESTIMATES
The days quoted below are business days. "Dispatch" days are business days Monday to Friday. Orders received before pm Monday to Friday will be dispatched that day. Orders received on weekends or public holidays will be dispatched on the next business day.
FREE EXPRESS DELIVERY
ESTIMATED DELIVERY TIMEFRAME
NSW, VIC, WA, TAS, SA, QLD Metro Areas
1 - 2 Business Days
NT and Regional Areas
3 - 5 Business Days
SAMEDAY DELIVERY - $25.95
ESTIMATED DELIVERY TIMEFRAME
Sydney Metro Area
Same Business Day
* Our courier partners, StarTrack have advised that there may be delays with deliveries. Due to COVID-19, current freight levels are high and while they are working to get all deliveries completed within the guided timeframes, there have been delays of a day or two. We appreciate your patience and understanding.
DELIVERIES TO PO BOX ADDRESSES
Please allow an additional two business days to the estimated delivery time frame quoted in Express Delivery above for deliveries to PO Box addresses, parcel lockers and Registered Mail Bags (RMBs).
CLICK & COLLECT
Not currently available due to COVID-19.
ADDRESS FOR CLICK & COLLECT
Suite 11B, Level 2, 30-32 Barcoo Street, Roseville NSW 2069
HOW TO ORDER
Pamper Hamper Gifts have implemented a number of safety measures to provide our customers a safe and secure online shopping experience. Shop using our easy-to-use, secure online ordering platform.
ORDER OVER THE PHONE
You can place your order over the phone by calling 1300 038 490 if you are calling within Australia (+61 2 8188 1866 if you are calling from outside Australia). Our office hours are 9:00am to 5:00pm Monday to Friday AEST.
ORDER BY EMAIL
Email your order to firstname.lastname@example.org for assistance. A member of our friendly team will respond to your email as soon as possible.
MAKING AN ORDER
By placing an order with Pamper Hamper Gifts, you agree to be bound by, and comply with, the Terms and Conditions of this Site. Pamper Hamper Gifts will confirm your order via email. You will receive an email confirming your order has been received and you will receive an electronic Tax Invoice. Pamper Hamper Gifts' agreement with you comes into existence once Pamper Hamper Gifts has confirmed your order and your payment has been processed. Pamper Hamper Gifts will not dispatch an order until payment has been received in full.
We accept VISA, MasterCard, American Express, Diners Club, ZipPay and PayPal. Our customers are not charged any extra credit card processing fees. Direct Deposit is also available, however we will need to have received the funds into our account prior to dispatch of your order.
BULK ORDER / MULTIPLE DELIVERY ADDRESSES
If you require a number of hampers for delivery to multiple locations, we have created a spreadsheet to simplify the order process for our customers. Simply complete this form with the information relevant for each recipient, email the completed spreadsheet back to us on email@example.com. We will complete a full quote including shipping, we will process your order, set you up on an account and email you your tax invoice.
Email us or call us on 1300 038 490 for assistance.
Pamper Hamper Gifts are happy to assist in making your gift hamper ideas a reality. To enquire about bespoke orders email firstname.lastname@example.org or call 1300 038 490.
Our corporate service includes sourcing branded ribbons, cards, branded gifts and branded gift boxes. To enquire about corporate order service email email@example.com or call 1300 038 490.
CANCELLING AN ORDER
If you wish to cancel an order, please contact Pamper Hamper Gifts immediately on 1300 038 490 (or +61 2 8188 1866 if you are calling outside Australia). Once an order has been shipped, we are unable to cancel an order.
DISPATCH OF AN ORDER
Pamper Hamper Gifts will communicate the dispatch of an order with you via email. Your order can be tracked using the link in the email or via the shipment tab in your online account.
It is the responsibility of the customer to inform Pamper Hamper Gifts if a gift hamper has not been delivered. Upon notification, Pamper Hamper Gifts will investigate and ensure that the gift is delivered and received.
Refunds will not be given for late delivery outside our stipulated delivery time-frame detailed in our Gift Delivery section. We will not be held liable for late delivery outside of our stated delivery commitment.
In the unfortunate (and rare) event that a gift has been damaged through the delivery process, Pamper Hamper Gifts will happily replace the gift with no hassle. Please call Pamper Hamper Gifts on 1300 038 490 (if calling outside of Australia, please call us on +61 2 8188 1866) or email us at firstname.lastname@example.org organise a replacement gift or for the damaged items to be resent. We reserve the right to request images of the damage to the gift hamper.
In the event that you would not like a replacement gift or replacement of the damaged items, we will refund the credit card used to place the order for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Pamper Hamper Gifts are processed with the best customer service and satisfaction.
Pamper Hamper Gifts reserves the right to substitute products that may be unavailable, out of stock or not suitable for use. We guarantee that the replacement item will be of an equal or greater quality and the cost to the original item.
SALE OF LIQUOR
Pamper Hamper Gifts supports the responsible service of alcohol. It is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
If ordering gift hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over 18.
Gift hampers containing alcohol need to be signed for and cannot be left at the premises under an Authority to Leave.