1300 038 490

DELIVERY & INFORMATION DESK

COVID-19 UPDATE - 25 MARCH 2020

As the COVID-19 situation continues to evolve, we are continuing to deliver gift hampers as normal. During this uncertain time, you can be confident that your order will be delivered within the estimated delivery timeframe to all areas across Australia.

Our production team continues to be small, two two members in our warehouse. We have safety and hygiene measures in place, including frequent and thorough washing of hands with an alcohol-based hand soap, and frequent antibacterial cleaning of high touch services (computers, phones, door handles etc), floors and tabletops.

To keep our team safe, we will be discontinuing our Click and Collect service for the foreseeable future.

Our standard delivery partners, Star Track and Australia Post have taken measures to protect their staff and customers by changing the way they carry out deliveries. A signature will no longer be required for a delivery or post office collection, instead the delivery driver will ask for the recipient’s name and sign on their behalf. If no one is home to accept the delivery, and authority to leave has been given, the parcel will be left in a safe place at the premises. View the Star Track Alerts Page for the latest information.

We have implemented the same contactless delivery measures for our Same Day deliveries in the Sydney Metro area. We will extend Same Day deliveries to include Saturdays and Sundays.

Our customer service line is available from 9am to 5pm Monday to Friday (AEST) on 1300 038 490 (+61 2 9986 2007 if calling outside of Australia), however outside of these hours please get in touch via our live chat which is available from 7am to 10pm Monday to Sunday (AEST) or email us at info@pamperhampergifts.com.au.

We're all in this together!

ORDERING INFORMATION

HOW TO ORDER

ORDER ONLINE

Pamper Hamper Gifts have implemented a number of safety measures to provide our customers a safe and secure online shopping experience. Shop using our easy-to-use, secure online ordering platform.

ORDER OVER THE PHONE

You can place your order over the phone by calling 1300 038 490 if you are calling within Australia (+61 2 9986 2007 if you are calling from outside Australia). Our office hours are 9:00am to 5:00pm Monday to Friday AEST.

ORDER BY EMAIL

Email your order to orders@pamperhampergifts.com.au for assistance. A member of our friendly team will respond to your email as soon as possible.

MAKING AN ORDER

By placing an order with Pamper Hamper Gifts, you agree to be bound by, and comply with, the Terms and Conditions of this Site. Pamper Hamper Gifts will confirm your order via email. You will receive an email confirming your order has been received and you will receive an electronic Tax Invoice. Pamper Hamper Gifts' agreement with you comes into existence once Pamper Hamper Gifts has confirmed your order and your payment has been processed. Pamper Hamper Gifts will not dispatch an order until payment has been received in full.

We accept VISA, MasterCard, American Express, Diners Club, ZipPay and PayPal. Our customers are not charged any extra credit card processing fees. Direct Deposit is also available, however we will need to have received the funds into our account prior to dispatch of your order.

BULK ORDER / MULTIPLE DELIVERY ADDRESSES

If you require a number of hampers for delivery to multiple locations, we have created a spreadsheet to simplify the order process for our customers. Simply complete this form with the information relevant for each recipient, email the completed spreadsheet back to us on info@pamperhampergifts.com.au. We will complete a full quote including shipping, we will process your order, set you up on an account and email you your tax invoice.

DOWNLOAD MULTI-ADDRESS ORDER FORM

Email us or call us on 1300 038 490 for assistance.

BESPOKE HAMPERS

Pamper Hamper Gifts are happy to assist in making your gift hamper ideas a reality. To enquire about bespoke orders email info@pamperhampergifts.com.au or call 1300 038 490.

CREATE A BESPOKE HAMPER

 

CORPORATE ORDERS

Our corporate service includes sourcing branded ribbons, cards, branded gifts and branded gift boxes. To enquire about corporate order service email info@pamperhampergifts.com.au or call 1300 038 490.

TAKE ME TO CORPORATE GIFTS

 

CANCELLING AN ORDER

If you wish to cancel an order, please contact Pamper Hamper Gifts immediately on 1300 038 490 (or +61 2 9986 2007 if you are calling outside Australia). Once an order has been shipped, we are unable to cancel an order.

DISPATCH OF AN ORDER

Pamper Hamper Gifts will communicate the dispatch of an order with you via email. Your order can be tracked using the link in the email or via the shipment tab in your online account.

REFUND POLICY

It is the responsibility of the customer to inform Pamper Hamper Gifts if a gift hamper has not been delivered. Upon notification, Pamper Hamper Gifts will investigate and ensure that the gift is delivered and received.

Refunds will not be given for late delivery outside our stipulated delivery time-frame detailed in our Gift Delivery section. We will not be held liable for late delivery outside of our stated delivery commitment.

In the unfortunate (and rare) event that a gift has been damaged through the delivery process, Pamper Hamper Gifts will happily replace the gift with no hassle. Please call Pamper Hamper Gifts on 1300 038 490 (if calling outside of Australia, please call us on +61 2 9986 2007) or email us at info@pamperhampergifts.com.auto organise a replacement gift or for the damaged items to be resent. We reserve the right to request images of the damage to the gift hamper.

In the event that you would not like a replacement gift or replacement of the damaged items, we will refund the credit card used to place the order for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Pamper Hamper Gifts are processed with the best customer service and satisfaction.

ITEM SUBSTITUTION

Pamper Hamper Gifts reserves the right to substitute products that may be unavailable, out of stock or not suitable for use. We guarantee that the replacement item will be of an equal or greater quality and the cost to the original item.

SALE OF LIQUOR

Pamper Hamper Gifts supports the responsible service of alcohol. It is an offence to supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.

If ordering gift hampers containing alcohol, you confirm that you are over the age of 18 years. It is a legal requirement that the person placing the order is over the age of 18 and the person receiving the delivery is over 18.

Gift hampers containing alcohol need to be signed for and cannot be left at the premises under an Authority to Leave.

DELIVERY INFORMATION

At Pamper Hamper Gifts, we pride ourselves on our ability to deliver the best quality gift hampers quickly and efficiently. We always endeavour to deliver your hampers as close to your requested delivery date as possible. If your order is not delivered on your requested delivery date, we are unable to cancel your order or credit your transaction.

If you have any further questions, queries or concerns, please feel free to call us on 1300 038 490 (+61 2 9986 2007 if calling from outside Australia) or email us at info@pamperhampergifts.com.au. We will respond as quickly as possible.

DELIVERY AUSTRALIA WIDE

Pamper Hamper Gifts deliver gift hampers Australia-wide with our partner courier. Our chosen courier has a proven and efficient delivery record, excellent traceability and fantastic customer service.

Pamper Hamper Gifts offers standard delivery and express delivery across Australia as well as Same Day Deliveries in the Sydney Metro are. If your order is placed before 2:00pm. your order will be dispatched on that business day (if your order is placed over the weekend or public holiday, your order will be dispatched on the next business day).

Please allow an additional 2 business days for deliveries to remote or rural areas across Australia.

You may place your order in advance of your required delivery date. You may choose a future preferred delivery date on our "preferred delivery date" calendar when ordering online. Please place your order early to avoid any disappointment and to give us the opportunity to ensure that you hamper arrives on your preferred delivery date.

If you are organising a gift hamper to be delivered to a residential address, please provide the recipients best contact number when ordering online. If the hamper does not contain alcohol, we give our courier the authority to leave the parcels if the recipient is not home. This only happens when the courier deems this to be safe. If a successful delivery cannot be made, and the parcel cannot be left, the courier will leave a calling card for the recipient to collect their hamper from their local post office.

All of our hampers are delivered with a reliable and efficient courier service.

All hamper deliveries are made from Monday to Friday between 9:00am and 5:00pm. We are unable to deliver on Weekends or Public Holidays.

COST OF DELIVERY

The cost of shipping is not included in the cost of your hamper.

Unfortunately, there is no such thing as free shipping. Whether it is included in our hamper prices or charged separately, there will always be a cost. While we strive to keep our shipping costs as low as possible, there is a trade off between reliability and cost.

STANDARD DELIVERY

Standard shipping costs are calculated based on the shipping destination, weight and size of the hamper selected. To find out the cost of your delivery to any suburb in Australia using our Shipping Estimator. By adding your chosen hampers to your cart, complete the required fields on the Shipping Estimator to get a quote of the shipping cost.

SYDNEY SAME DAY DELIVERY

For Sydney Same Day Delivery, the cost is a flat rate of $25 (including GST). Additional charges apply for multiple hampers being delivered to the same address. If your order is placed before 2:00pm, your hamper will be delivered the same afternoon to Sydney Metropolitan Suburbs. As a guide, these suburbs are within a 20km radius of the Sydney CBD. This is provided that all information is correct and the recipient is available to receive the delivery.

DELIVERIES TO PO BOX ADDRESSES

For deliveries to PO Box addresses, parcel lockers and Registered Mail Bags (RMBs) there is an additional cost of $10 over and above the cost of standard delivery to the delivery suburb.

DELIVERY TIME ESTIMATES

The days quoted below are business days. "Dispatch" days are business days Monday to Friday. Orders received before 3:00pm Monday to Friday will be dispatched that day. Orders received on weekends or public holidays will be dispatched on the next business day.

STANDARD DELIVERY

The days quoted below are business days. "Dispatch" days are business days Monday to Friday. Orders received before 3:00pm Monday to Friday will be dispatched that day. Orders received on weekends or public holidays will be dispatched on the next business day.

Major Towns and Cities in:

  • New South Wales
  • Victoria
  • Australia Capital Territory
  • Queensland
  • South Australia
  • Western Australia
  • Tasmania

Overnight from day of dispatch.

Please allow an additional two business days to the above for deliveries to the Northern Territory, Far North Queensland and deliveries to regional or remote towns across Australia.

SYDNEY SAME DAY DELIVERY

Orders placed before 2pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered by 5:30pm on the same day. Orders placed on weekends or public holidays will be delivered between 9am and 5:30pm the next business day.

DELIVERIES TO PO BOX ADDRESSES

Please allow an additional two business days to the estimated delivery time frame quoted in Standard Delivery above for deliveries to PO Box addresses, parcel lockers and Registered Mail Bags (RMBs).

CLICK & COLLECT

Click and Collect hampers can be placed throughout the day. Please allow one business hour before collecting your hamper. Any orders placed over the weekend, on public holidays or after 4pm Monday to Friday will be available collection anytime after 10am the next business day.

Our warehouse is open for collections from 9:00am to 5:00pm Monday to Friday.

ADDRESS FOR CLICK & COLLECT

Unit 1, 19 Narabang Way, Belrose NSW 2085